Accessibility Statement

Accessibility Statement

Mont AM Information Technology Consultants – FZCO T/A Arcalba

Our Commitment to Accessibility

Arcalba is committed to ensuring digital accessibility for all users, including people with disabilities. We continuously work to improve the user experience for everyone and apply relevant accessibility standards to ensure our Website is accessible to the widest possible audience.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, developed by the World Wide Web Consortium (W3C). These guidelines establish how to make web content more accessible for people with disabilities and user-friendly for everyone.

Measures to Support Accessibility

Arcalba takes the following measures to ensure accessibility of https://www.arcalba.com:

  • Include accessibility as part of our design and development processes

  • Conduct regular accessibility reviews and testing

  • Provide ongoing accessibility training for our development team

  • Maintain accessibility documentation and guidelines

  • Include people with disabilities in our user testing where possible

Current Accessibility Features

Our Website includes the following accessibility features:

Navigation and Structure

  • Logical heading structure (H1, H2, H3, etc.) for screen reader navigation

  • Consistent navigation across all pages

  • Skip-to-content links for keyboard users

  • Clear and descriptive page titles

  • Breadcrumb navigation where applicable

Visual Design

  • Sufficient colour contrast ratios between text and background (minimum 4.5:1 for normal text, 3:1 for large text)

  • Text can be resized up to 200% without loss of content or functionality

  • Content is readable and functional with browser zoom up to 400%

  • No reliance on colour alone to convey information

  • Responsive design that adapts to different screen sizes and orientations

Keyboard Accessibility

  • All interactive elements are accessible via keyboard

  • Visible focus indicators for keyboard navigation

  • Logical tab order throughout the Website

  • No keyboard traps that prevent users from navigating away

Images and Media

  • Alternative text (alt text) for all meaningful images

  • Decorative images marked appropriately to be ignored by screen readers

  • Text transcripts for audio content (where applicable)

  • Captions for video content (where applicable)

Forms and Interactive Elements

  • Clear form labels associated with input fields

  • Error identification and suggestions for correction

  • Sufficient time to complete forms and tasks

  • Clear instructions for completing forms

Content

  • Plain language used where possible

  • Consistent terminology throughout the Website

  • Headings and labels that clearly describe content

  • Link text that makes sense out of context

Assistive Technologies and Browser Compatibility

Our Website is designed to be compatible with:

Browsers

  • Google Chrome (latest version)

  • Mozilla Firefox (latest version)

  • Safari (latest version)

  • Microsoft Edge (latest version)

Assistive Technologies

  • JAWS (Job Access With Speech)

  • NVDA (NonVisual Desktop Access)

  • VoiceOver (macOS and iOS)

  • TalkBack (Android)

  • Dragon NaturallySpeaking

  • ZoomText

Known Limitations

Despite our best efforts, some accessibility limitations may exist:

Third-Party Content

  • Embedded content from third-party platforms (such as YouTube, Vimeo, or social media) may not be fully accessible

  • We do not control the accessibility of external websites linked from our Website

PDF Documents

  • Some PDF documents may not be fully accessible. We are working to ensure all new PDFs meet accessibility standards. If you require an accessible version of a PDF, please contact us.

Legacy Content

  • Older content published before our current accessibility standards may not be fully compliant. We are progressively updating this content.

Complex Interactions

  • Some highly interactive features may present accessibility challenges. We are continuously working to improve these elements.

If you encounter any accessibility barriers, please let us know so we can work to address them.

Conformance Status

Partial Conformance: Our Website is partially conformant with WCAG 2.1 Level AA standards. This means some parts of the content do not fully conform to the accessibility standard due to the limitations noted above.

We are actively working towards full conformance.

Assessment Methods

Arcalba has assessed the accessibility of this Website using the following methods:

  • Self-evaluation: Internal review by our development team using automated and manual testing tools

  • Automated testing: Use of accessibility checking tools including WAVE, Axe DevTools, and Lighthouse

  • Manual testing: Keyboard navigation testing, screen reader testing, and colour contrast verification

  • User testing: Feedback from users with disabilities where possible

Last Reviewed: [Date]

Feedback and Contact Information

We welcome your feedback on the accessibility of our Website. If you encounter accessibility barriers, please let us know:

Report an Accessibility Issue

Email: hello@arcalba.com
Subject Line: Accessibility Feedback

Address:
Accessibility Coordinator
Mont AM Information Technology Consultants – FZCO T/A Arcalba
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates

When Reporting an Issue, Please Include:

  • The specific page or feature where you encountered the issue

  • A description of the problem

  • The assistive technology or browser you were using (if applicable)

  • Any other relevant details that might help us understand and address the issue

Our Response Commitment

We aim to respond to accessibility feedback within 5 business days and will work to resolve issues as quickly as possible. We will:

  1. Acknowledge receipt of your feedback

  2. Investigate the issue

  3. Provide you with an estimated timeline for resolution

  4. Implement a fix or provide an accessible alternative

  5. Follow up to confirm the issue has been resolved

Alternative Formats

If you require information from our Website in an alternative format, please contact us. We can provide content in:

  • Large print

  • Plain text email

  • Accessible PDF

  • Audio format

Please allow up to 10 business days for us to prepare alternative formats.

Accessibility of Documents

We strive to ensure that all documents published on our Website are accessible:

PDFs

  • New PDFs are created to be accessible with proper tagging, reading order, and alt text

  • Legacy PDFs are being progressively updated

Office Documents

  • Word documents, Excel spreadsheets, and PowerPoint presentations are created with accessibility in mind

  • We use built-in accessibility checkers before publishing documents

If you experience difficulty accessing any document, please contact us for an accessible version.

Third-Party Applications and Content

Our Website may include applications, content, or links from third parties. We cannot guarantee the accessibility of third-party content, but we:

  • Select vendors and partners who demonstrate commitment to accessibility

  • Encourage third-party providers to meet accessibility standards

  • Provide accessible alternatives where possible

Continuous Improvement

Accessibility is an ongoing commitment. We continuously work to improve accessibility through:

  • Regular accessibility audits and testing

  • Staying current with evolving accessibility standards and best practices

  • Incorporating accessibility into our design and development workflow

  • Training our team on accessibility requirements

  • Seeking feedback from users with disabilities

  • Prioritising accessibility issues in our development roadmap

Technical Specifications

The accessibility of our Website relies on the following technologies:

  • HTML5

  • CSS3

  • JavaScript

  • WAI-ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may escalate your concern:

Contact:
Data Controller
Mont AM Information Technology Consultants – FZCO T/A Arcalba
hello@arcalba.com

We will review formal complaints and respond within 10 business days.

Related Policies

This Accessibility Statement should be read in conjunction with:

Updates to This Statement

We review and update this Accessibility Statement regularly to reflect:

  • Changes to our Website

  • Changes to accessibility standards

  • Feedback from users

  • Results of accessibility testing

Last Updated: [Date]
Version: 1.0

Additional Resources

For more information about web accessibility, please visit:

We are committed to making our Website accessible to everyone. Your feedback helps us improve.